Training session held in Nawabshah by Implementation & Coordination wing SGA&CD

Nawabshah (HRNW) According to the directions of Chief Secretary Sindh, Syed Mumtaz Ali Shah a training session was organized by Implementation & Coordination wing SGA&CD, under the supervision of Mr. Riaz Hussain Soomro, Secretary (I&C) Services General Administration and Coordination Department (SGA&CD) Karachi at the Office of Deputy Commissioner Shaheed Benazirabad on 26th January 2022. Additional Deputy Commissioner-l, Shaheed Benazirabad Ms.Sonia Kaleem delivered welcome address and introduced the subject program to the participants. The Secretary l&C SGA&CD, Mr. Riaz Hussain Soomro, briefed and apprised the forum for the importance of Prime Minister’s Performance Delivery Unit (PMDU), Sindh Performance Management System (SPMS) and Sindh Legal Advisory Call Center (SLACC) and its importance in public service delivery. He apprised the Focal Persons that there is huge number of complaints lying pending as Escalated and Super-Escalated at the dashboard of the participating offices. He further conveyed dissatisfaction of the Worthy Chief Secretary, Sindh on very slow progress in resolving the ending complaints. The Deputy Secretary Sindh Public Service Delivery Cell (SPSDC) Dr. Nisar Ahmed Leghari gave a detailed review of escalated and super escalated complaints. He emphasized on early disposal of complaints by the various government departments and amendments in Recruitment Rules Committee-I & II. He further advised that every head of department should pay attention to the respective dashboards of Pakistan Citizen Portal (PMDU) and Sindh Performance Management System (SPMS). He shared with that the progress of the Government of Sindh which was found not up to the mark and portraying an adverse image of Sindh Province at the portal of Prime Minister and Chief Secretary Sindh. Dr.Leghari also briefed the forum during a presentation on PMDU /SPMS Portals & District wise Price Control summary and discussed current status of escalated and super escalated complaints which are lying pending at the various Dashboards of Shaheed Benazirabad Division. The representatives from Sindh Legal Advisory Call Center (SLACC) Jai Parkash briefed about the functions of the SLACC. The SLACC team has apprised newly created tab of “SLACC Referrals” in the portal of Sindh Performance Management System (SPMS). He further added that those who cannot afford legal fees of courts or want to seek guidance from legal expert Dial Toll free number 0800-70806 for legal opinion to their matters. The refresher training session on PMDU / SPMS / SLACC was conducted by the Technical Focal person from Chief Secretary Office Mr. Tahir Memon for training of the focal persons of the Shaheed Benazirabad Division regarding proper handling of the dashboard and resolution of the complaints as defined in the manual guideline of the Pakistan Citizen’s Portal (PCP). Secretary 1&C SGA&CD directed the respective administrative focal persons of the Shaheed Benazirabad division to take rapid and massive steps and measures to resolve the complaints without delay and submit report in this regard. He also advised the participants to conduct regular / daily visits to check prices of the commodities and take appropriate pecuniary actions i.e imposition of fines to the shopkeepers / sellers on account of violation of government approved rates. The reports, thereon, should be uploaded on the Sindh Performance Management System (SPMS) on daily basis along with copies of challan, without fail, for perusal of Worthy Chief Secretary, Sindh. On this occasion Commissioner Shaheed Benazir Abad Division Syed Mohsin Ali Shah emphasized on the officers to perform their duties with honesty and resolve public issues at the earliest. The meeting was attended by the Divisional & District officers and focal persons of Health, Education, Police, Local Govt, Revenue, Information and other departments.